Courtesy Vehicle Rental FAQS

You just had an accident and you are not Mobile.!!!? Not having your vehicle after an accident can be tough and stressful. We understand this and that’s why our courtesy rental service aims at providing you with a relief car whilst you wait for yours to come out from the garage

1I just had an accident and I am not mobile. What do I do.?

Call your insurance company or agent first. They will then begin arranging for a courtesy vehicle for you from City Drive

2What does rental coverage typically cover?

Typically rental coverage will cover damages resulting from an accident on your car, in the event of total loss and theft of your vehicle. In all these cases provided you have rental coverage on your policy your insurer will arrange a courtesy vehicle for you

3What happens in the event of an accident?

The courtesy vehicle is meant to be a temporary relief vehicle to get you from point A to B. It may therefore not exactly match the car you drive exactly but something in the same group as your car or close to it

4What type of courtesy vehicle should I expect?

The courtesy vehicle is meant to be a temporary relief vehicle to get you from point A to B. It may therefore not exactly match the car you drive exactly but something in the same group as your car or close to it

5What does rental coverage typically not cover?

Typically any eventualities not resulting from an accident will not be covered. Contact your insurer for a comprehensive explanation of this part

6 What if I don’t have rental coverage?

If you don’t have rental coverage worry not we will still offer you a car at a discount so as to help you get around. Get up to 10% off your car rental bill. In this case we will need proof of accident on your vehicle in the form of a police report, Insurance cover copy, proof of residence(either waterbill,tenancy agreement or electricity bill).You also need to be 22years and above and confirmation of place of employment or place of business if one is in full time business.

7When do I get to return the courtesy vehicle?

Usually this will depend on what has been agreed with your insurer. Depending on the number of days approved by your insurer up to a maximum of 30 days. Once this approved hire period is over then the courtesy vehicle will have to be returned

8Who pays for the rental bill

Provided the rental is arranged via your insurer then the insurance company will cover the entire bill for the approved rental day’s .If the rental is directly arranged between us and yourself then you will have to cover the full rental invoice.